Frequently Asked Questions

Ordering

How can I make an order on your website?

Placing an order on Purpink is very easy. View our How To Order page for clear step by step instructions.

Can I make an order through phone or do I need to order on the website?

On off-peak days, you can place an order through a phone call or via WhatsApp on +254 702 100 100 or +254 711 111 864. We strongly advise that you familiarise yourself with ordering on the website, because during peak seasons our agents may take longer to place phone and WhatsApp orders due to the increased workload.

Can I send an order anonymously?

Yes, you can. As you place your order, you can request that we do not disclose your details to the recipient. However, we strongly advise informing the recipient directly, since most people like to know who sent them such lovely flowers or gifts.

What do I need to know about ordering personalised items?

Personalised items require one working day. If you order a personalised item today, you will receive it tomorrow. Before we personalise an item, we send you the artwork for approval via WhatsApp or email. The sooner you approve the artwork, the earlier we can deliver. Kindly give feedback on the artwork before we close at 6pm, as late approvals may push your delivery to the next day. Once you have approved the artwork and the order has been forwarded to our design team, we are unable to make further changes.

Delivery in Nairobi

Do you offer same day flower and gift delivery in Nairobi?

Yes. Same day delivery is available across Nairobi. Once you complete your order and payment, we deliver within 2 to 3 hours. Orders placed in the morning for Nairobi environs are delivered in the afternoon between 1pm and 6pm.

Which areas of Nairobi do you deliver to?

We deliver everywhere in Nairobi, including Westlands, Kilimani, Lavington, Karen, Runda, Gigiri, Parklands, Upper Hill, the CBD, Langata, South B, South C, Kileleshwa, Muthaiga and all surrounding estates. We deliver to homes, offices, schools, hotels and hospitals. You are also welcome to shop in person at our branches across the city.

Do you deliver to hospitals?

Yes. We regularly deliver flowers and gifts to hospitals across Nairobi, including Nairobi Hospital, Aga Khan University Hospital, MP Shah and Kenyatta National Hospital. Include the recipient's full name and, if possible, the ward number, and our delivery team will handle the rest.

Can I specify when I want my delivery to be done?

Yes. Our expedited delivery option dedicates one rider to deliver your order at your exact specified time, at an extra cost of KSh 1,000, applicable within Nairobi county only. For standard deliveries an exact time cannot be guaranteed, but you can choose morning or afternoon delivery.

Do you deliver on Sundays?

Yes, we do. Sunday deliveries are made between 9am and 4pm.

Delivery Across Kenya

Do you deliver flowers and gifts outside Nairobi?

Yes. We deliver countrywide, including to Mombasa, Kisumu, Nakuru, Eldoret, Thika, Machakos, Nyeri, Kisii and towns across Kenya. Orders outside Nairobi are delivered next day at an extra charge of KSh 500, dispatched a day earlier via the Fargo Courier team, with delivery between 9am and 4pm. Please note we are unable to influence courier delivery timelines. All orders travelling via Fargo must be completed by 4pm on the day before delivery.

How will I know if my order has been delivered?

We send you an email when your delivery is dispatched from our premises and again once the order has been delivered. For upcountry orders, our logistics team emails you a tracking number so you can follow up directly with Fargo Courier. For any delivery enquiries, contact our logistics team on +254 745 800 800 with your order number ready.

What if the recipient is not at the specified location?

If the recipient is not at the address, the package is returned to our office and assigned to another rider once the location has been confirmed. As our delivery team is outsourced, an extra delivery charge may apply for the second attempt.

Payments

What payment methods do you accept?

We accept M-Pesa and all major debit and credit cards through our secure online checkout. Full payment, including the delivery fee, is required before dispatch.

Can I pay on delivery?

Unfortunately, we do not accept payment on delivery. Full payment for your order and delivery fee is required before dispatch. If you would like to see how your order has been packaged, request photos through our customer service numbers +254 702 100 100 or +254 711 111 864 and we will send them before dispatch.

Will my order be delivered with a receipt?

Receipts are sent via email once payment is completed, and a physical copy can be delivered on request. Our riders carry a delivery note with the recipient's details and package contents. Prices are never shown on the delivery note.

How can I get a receipt when I order online?

An invoice is sent to your email address once you complete your order and serves as your receipt. You can keep it in your email or print it for your records.

How can I get discounts or coupons?

The best way to hear about offers, discounts and sales is our newsletter. Go to the bottom of our homepage, enter your email address and click Sign Up.

Quality and Trust

Will the flowers and gifts I order look exactly like the website photos?

We strive to deliver exactly the arrangement you see on our website. Occasionally, a stem shortage may require a substitution, in which case we maintain the same quality and value of your package.

How long will my flowers stay fresh?

Our flowers come directly from Kenya's highland farms and are arranged on the day of delivery, so with simple care they last a week or more. Trim the stems at an angle, use clean water, refresh it every two days and keep the vase away from direct sunlight and ripening fruit.

What if I am not happy with the flowers or gift delivered?

In the rare case of a problem with your delivery, contact our customer care team on +254 702 100 100 or sales@purpink.co.ke. For more information, view our Returns Policy.

Can I trust Purpink with my money?

Yes. When you make full payment, we deliver your flowers or gifts on time and in good condition anywhere in Kenya. We are trusted by over 10,000 customers. View Our Reviews to see what they say.

Can I trust Purpink with my payment information?

Definitely. Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and additional industry standards. For more information, view our Privacy and Security page.

Do you handle corporate and bulk orders?

Yes. We supply branded corporate gifts, hampers and flowers for companies across Kenya, with bulk pricing and delivery to single or multiple addresses. Browse our corporate gifts collection or see our Corporate FAQs.