How to place your order

First time shopping with Purpink? It's a breeze. You choose, we wrap it beautifully, and we make sure it reaches them on time. Here is the whole thing, start to finish.

The short version: pick your gift → personalise it if you like → choose a delivery date and slot → pay by M-Pesa or card. Order by 3:50 PM and it arrives today.

Step 1 · Find what you're looking for

We've grouped everything into categories so you can head straight to what you need:

Flowers  ·  Gifts for Her  ·  Gifts for Him  ·  Personalised Gifts  ·  Hampers  ·  Cakes  ·  Corporate Gifts  ·  Food & Drinks  ·  More Gift Ideas

Already know what you're after? Use the search bar at the top of the page — try “white roses”, “chocolate hamper” or “celebration gifts”.

Step 2 · Choose and personalise your gift

Pick your favourite product

Click the gift that catches your eye, whether it's a bouquet, a hamper, or something personalised just for them.

Add your personal touches

If it's a personalised gift, type in your message or name and pick a font where one is offered. Many products show you a live preview.

How personalisation works. Personalised items take one working day. Before we print anything, we send you the artwork for approval on WhatsApp or email — approve it before 6:00 PM to keep next-day delivery on track. Once approved, no further changes can be made, so do check names, dates and spelling carefully. Upload high-definition images, up to 12 MB in total.

When everything looks right, click Add to Cart.

Step 3 · Pick your delivery date and slot

Choose a date

Use the calendar to pick the day. If a date is greyed out we're at capacity — choose another date, or a different product.

Choose a time slot

We run four delivery slots across the day, seven days a week, including Sundays and public holidays. Each slot closes ten minutes before it starts, which gives you time to finish checkout and still hold it.

3:50 PM is our last same-day order. After that, your gift is delivered the following day.

Step 4 · Enter the delivery details

Type in your email and the recipient's address — apartment, estate, road and house number. If the billing address is the same, tick Same as Shipping Address and move on.

This is the step that matters most. A vague address is the single biggest cause of failed deliveries.

Too vague: Mrs. Bubbles, South C, Mombasa Road
Clear: Mrs. Bubbles, South C, Akiba Estate, House No. 3, 07XX XXX XXX

Use the special instructions box to tell us anything useful — gate codes, a landmark, or whether we may leave the gift with a neighbour, security or reception if the recipient is out.

Got a discount code? Enter it and click Apply.

Step 5 · Choose your delivery and pay

Sending abroad, or need something delivered today in Mombasa, Diani, Kisumu or Eldoret? Those are quoted individually — call or WhatsApp 0702 100 100. See Delivery Zones for the full picture.

Payment

Choose M-Pesa or Credit Card via Paystack and follow the prompts. Our checkout is fully secure and PCI-DSS compliant. Full payment, including the delivery fee, is required before dispatch — we do not accept payment on delivery.

Step 6 · Confirmation and receipt

You'll get a confirmation email with your order number. That invoice is also your receipt — keep it, as you'll need it for any return or refund claim.

No confirmation email? Check your spam folder first, then call 0702 100 100 and we'll make sure your order is on track.

Step 7 · Delivery

We email you when your order is dispatched, and again once it has been delivered. Our rider calls or texts the recipient on arrival and can wait up to 10 minutes. If anything goes wrong — a missed delivery, an unclear address — our logistics team calls you.

Our riders carry a delivery note showing the recipient and the contents. Prices are never shown on it.

Need a hand?

Call or WhatsApp 0702 100 100  |  Email diana@purpink.co.ke

We are open 365 days a year, because your special moments never take a break.

Help Centre  ·  FAQs  ·  Delivery Policy  ·  Returns & Refunds