Delivery Policy

At Purpink Gifts Limited we deliver flowers, cakes and gifts in good condition anywhere in Kenya. This policy sets out exactly what we promise, what it costs, and what happens if something goes wrong. Where any other page or conversation differs, this policy applies.

Delivery charges

Delivery slots and cut-off times

You choose a delivery slot at checkout. Slots run every day of the week, including Saturdays and Sundays. Each slot closes ten minutes before it begins, so you have time to complete checkout and still hold that slot. Once a slot closes it greys out and the next one becomes available.

3:50 PM is our last same-day order. After 3:50 PM the final slot closes and your order is delivered the following day. An order counts as placed only once full payment, including the delivery fee, has been received — we do not accept payment on delivery.

Our branches close at 7:00 PM Monday to Saturday and at 4:00 PM on Sundays, but this does not limit your delivery. Once an order is dispatched it is with our rider and fulfilment team, so all four slots run to 6:00 PM every day of the week.

Public holidays: we deliver within Nairobi and Nairobi Environs on public holidays exactly as we do at weekends. We are a gift shop open 365 days a year, because your special moments never take a break. Deliveries outside Nairobi do not run on Sundays or public holidays.

On peak days such as Valentine’s Day, Mother’s Day and the Christmas season, slots become indicative rather than guaranteed and we may deliver at any point during the day. Your gift will still be delivered on the date you selected.

Express delivery

Express delivery costs KES 1,000 within Nairobi and guarantees your order is the first drop-off in your chosen slot. It does not shorten our preparation and quality checks, and it does not change the cut-off times above. Express is not available for cakes and cupcakes, personalised items, or deliveries outside Nairobi.

Lead times by product

Personalised items

• Personalised items take one working day. Order today, receive tomorrow.
• Before we print, we send you the artwork for approval by WhatsApp or email.
• Please approve before 6:00 PM. Approvals after 6:00 PM push your delivery to the next day.
• Once you approve the artwork and it reaches our design team, no further changes can be made.
• We print exactly what you submit, so please check names, dates and spelling carefully.

Deliveries outside Nairobi

Deliveries outside Nairobi travel next day with Fargo Courier at KES 650.

• Order and pay by 3:50 PM the day before delivery.
• Fargo set their own routing, so delivery may happen at any time during the delivery day. We cannot guarantee or narrow a delivery time.
• We email you a tracking number on the morning of the delivery date so you can follow up with Fargo directly.
• Fargo deliver only within roughly 10 km of a town centre. If the address falls outside that radius, or the address given is unclear, the recipient collects the parcel from the Fargo office in that town.
• Hard-to-reach destinations need 2 to 3 days and are charged at KES 2,000, which replaces the standard KES 650. Our team contacts you to arrange the difference before dispatch. Where the destination can only be reached by air, flight charges apply on top and we will quote you before we dispatch.
• Some items cannot travel outside Nairobi — certain flower arrangements, all cakes and perishables, and fragile products. Check the product description before ordering.
• We do not deliver outside Nairobi on Sundays or public holidays.

Hard-to-reach destinations

These destinations are served through third-party and air partners at KES 2,000, with a 2 to 3 day timeline. Where access is by air only, flight charges apply and we quote each order individually:

Wajir and Wajir Town · Mandera · Moyale · Marsabit · Isiolo · Lodwar · Lokichogio · Kakuma and Kakuma Refugee Camp · Turkana · Hola · Garsen · Lamu, Lamu Island and Lamu Town · Shela · Manda Island and Manda Airport · Faza · Kiwayu · Pate Island · Mpeketoni · Witu · Masai Mara, including Sekenani and Sekenani Gate, Talek and Ololaimutia.

Urgent same-day delivery outside Nairobi

If you need a gift delivered the same day in Mombasa, Diani, Kisumu, Eldoret or another town we serve, we can often arrange it through our flight partners. This is not something you can book at checkout — call or WhatsApp us on 0702 100 100, or email diana@purpink.co.ke, and we will confirm whether it is possible and share a quote before you pay.

International delivery

We ship gifts worldwide, but every international order is quoted individually. Some countries restrict items such as coffee, tea and alcohol, and each shipment needs its own customs alignment. Contact us on 0702 100 100 or diana@purpink.co.ke with what you would like to send and where, and we will prepare a quote for you. Fresh flowers and perishable items cannot be shipped internationally. Purpink is not responsible for customs duties, import taxes, or delays arising from customs clearance in the destination country.

Help us deliver — give us a clear address

The single biggest cause of failed deliveries is a vague address. Please include the estate, road, building and house or apartment number, plus the recipient’s phone number.

Too vague: Mrs. Bubbles, South C, Mombasa Road
Clear: Mrs. Bubbles, South C, Akiba Estate, House No. 3, 07XX XXX XXX

On the day of delivery

• We email you when your order is dispatched, and again once it has been delivered.
• Our rider calls or texts the recipient on arrival, and can wait up to 10 minutes.
• We may need to call the recipient to confirm they are available or verify the address. If you would prefer we did not contact them, please say so in the special instructions box at checkout.

If the recipient is not available

You decide what happens. There are two options, and the choice is yours to make at checkout.

Option 1 — Authorise an alternative handover. If you tell us at checkout (or the recipient confirms to the rider on the day) that we may leave the gift with a named neighbour, the gate, estate security, a concierge or an office reception, we will do so and photograph the handover as proof. Once the gift is left with the person you approved, the delivery is complete and responsibility for the gift passes to them.

Option 2 — Return to us. If no alternative handover has been approved and the recipient cannot be reached, the rider brings the order back to our fulfilment centre. We then contact you to arrange redelivery.

Redelivery is chargeable at the standard rate for the zone. Our team will call you on 0702 100 100 and share a till number or payment link. Once you send us the payment confirmation, we schedule the redelivery. Where the order contains flowers, cakes or other perishables, we cannot guarantee the condition of the product on a second attempt.

Incorrect addresses and refused deliveries

• Where the correct address turns out to be in a higher-priced zone, the difference becomes payable before dispatch.
• Where we cannot deliver at all, the order returns to us and the redelivery terms above apply.
• If a recipient refuses to accept a gift, the rider returns it to us and we will contact you. Perishable items cannot be refunded in this situation.
• Purpink is not responsible for delays, failed deliveries or deliveries to a wrong address caused by inaccurate or incomplete information supplied at checkout.

Collect from a branch

You can collect your order free of charge from any of our six Nairobi branches. Select Store Pickup at checkout and we will let you know when your order is ready. Branches are open Monday to Saturday 9:00 AM to 7:00 PM, and Sundays 9:00 AM to 4:00 PM — please collect Sunday orders before 4:00 PM.

Delivery notes and substitutions

Our riders carry a delivery note showing the recipient’s details and the contents of the package. Prices are never shown on the delivery note.

We aim to deliver exactly the arrangement shown on our website. Fresh flowers are seasonal and occasional shortages happen. Where a substitution is needed we match the value, style and colour palette of the original design, and the quality of your order is maintained.

Circumstances beyond our control

We are not liable for delays or failed deliveries caused by events outside our reasonable control, including severe weather, flooding, road closures, traffic gridlock, public demonstrations, security incidents, courier disruption, or restricted access at the delivery location such as hospitals, schools, embassies or airport zones. Where such an event prevents delivery, we will contact you to reschedule at no extra charge.

Contact us

Call or WhatsApp 0702 100 100  |  Email diana@purpink.co.ke