Help Centre
Everything you need in one place — how to order, what delivery costs, where to find us, and who to call. We are open 365 days a year, because your special moments never take a break.
In a hurry? Order by 3:50 PM for same-day delivery in Nairobi. Call or WhatsApp 0702 100 100, or email diana@purpink.co.ke.
Quick answers
| Question | Answer |
|---|---|
| Last time to order for today? | 3:50 PM, Nairobi and Environs |
| Delivery in Nairobi | KES 350, same day |
| Delivery to Nairobi Environs | KES 700, same day |
| Delivery elsewhere in Kenya | KES 650, next day via Fargo Courier |
| Do you deliver on Sundays and holidays? | Yes, within Nairobi and Environs. Not upcountry. |
| How long do cakes take? | Order by noon for next day; cupcakes 48 hours |
| Personalised items? | One working day, artwork approved before 6:00 PM |
| Something wrong with an order? | Tell us within 24 hours with a photo |
Ordering and delivery
- How To Order — a step-by-step walkthrough, from choosing a gift to confirmation
- Delivery Policy — charges, slots, cut-off times, and what happens if the recipient is out
- Delivery Zones — every area we cover and what it costs
- Sending Gifts from Abroad — for family and friends outside Kenya
After your order
- Returns, Damage & Refunds — how to raise a claim and how refunds are processed
- Flower Care Guide — keep your blooms looking beautiful for longer
- My Account — track orders and manage your details
Questions
- Frequently Asked Questions — ordering, delivery, payments, quality
- Romance & Valentine's FAQs — peak season timings and surprise deliveries
- Corporate FAQs — bulk, branded and business gifting
Visit us
Six shops across Nairobi, each stocked daily with fresh flowers, cakes, chocolates and gift hampers. Walk in and browse, or collect an online order free of charge. Open Monday to Saturday 9:00 AM – 7:00 PM and Sundays 9:00 AM – 4:00 PM.
| Branch | Address | Call or WhatsApp |
|---|---|---|
| Karen | Total Mytown Mall, Langata Road | 0769 860 000 |
| Kilimani | Kilimani Road, inside the Quickmart compound | 0115 450 450 |
| Lavington | Westfield Mall, Gitanga Road | 0707 880 880 |
| Westlands | Mwanzi Market, Mwanzi Road | 0769 500 400 |
| Runda | Runda Mall, 1st Floor, Kiambu Road | 0711 111 864 |
| Gigiri | Total Energies, Limuru Road | 0796 852 855 |
Shop locations with photos and directions | Find your nearest store
Talk to us
| What you need | How to reach us |
|---|---|
| Orders, products, delivery updates | Call or WhatsApp 0702 100 100 |
| Returns, damage claims, refunds | diana@purpink.co.ke |
| Corporate and branded gifting | diana@purpink.co.ke |
| International and urgent upcountry delivery | Call 0702 100 100 for a quote |
| Privacy and data protection | diana@purpink.co.ke |
About Purpink
Purpink Gifts Limited is a Nairobi-based flower and gift company, trusted by over 10,000 customers across Kenya. We arrange flowers on the day they are delivered, using blooms from Kenya's highland farms, and we deliver same day across Nairobi and next day countrywide.
- Our Story — how Purpink began
- Our Reviews — what customers say
- Our Brands — the local artisans and makers we work with
- Corporate Gifting — branded gifts for your business
- Sell With Us — partner with Purpink as a maker or supplier
- Careers & Internships — join the team
The legal bits
Purpink Gifts Limited
24 Omega Business Park, Baba Dogo Road
P.O. Box 19504 – 00202, Nairobi, Kenya
ODPC Registration: 250-638A,9C49