We offer three delivery windows so you can choose what works best for the recipient — 7:00am to 11:00am (orders must be placed the previous day), 11:00am to 3:00pm, or 3:00pm to 7:00pm. Mother's Day is one of our busiest days of the year, so please place your order as early as possible. Time slots fill up quickly and we'd hate for you to miss your preferred window.

Yes — we deliver across Kenya via Fargo Courier. For deliveries outside Nairobi, please place your order by Friday at 3:00pm and your gift will be scheduled for Saturday delivery. The earlier you order, the smoother everything goes — don't leave it to the last minute if Mum is outside the city!

Yes — personalised and branded items need a little extra time to be made just right. For Saturday delivery, please place your order by Thursday. For Sunday delivery, please order by Friday before 12:00pm noon. Please note that from Thursday onwards we are unable to accept new personalisation or custom branding requests due to the volume of Mother's Day orders. If you're thinking about a personalised gift, the earlier the better!

We love creating personalised gifts — but during the Mother's Day period, custom branding and personalisation requests close from Thursday onwards. This gives every existing order the attention it deserves so everything arrives on time. If you'd like something personalised, please place your order before Thursday and we'll make it happen beautifully.

Every hamper is delivered exactly as shown on the website or product listing. During the Mother's Day period we're not able to make changes to hamper contents as our team is actively packing orders to ensure everything goes out on time. If you'd like something specific, our Build Your Own Hamper is the perfect way to create something completely personal — just make sure to order early enough for it to be ready in time.

No prices are ever included with your delivery — so it's completely safe to send directly to the recipient. Your receipt is sent to you by email as soon as payment is confirmed, and if you need a physical copy just ask. Your delivery will include a note with the recipient's name and item description so they know exactly who it's from — just without any pricing details.

Please don't worry — we're here to help. Reach out to us on WhatsApp at +254 702 100 100 or email diana@purpink.co.ke and we'll get back to you with alternative payment options as quickly as possible. We don't want a payment issue to stand between you and the perfect Mother's Day gift.

During the Mother's Day period we're unable to make changes to existing orders as our team is actively pre-packing to ensure every gift goes out on time. Please double-check your delivery date, time slot, and recipient address before completing your purchase. Your gift will be delivered on the date and in the time slot you selected — and we'll make sure it arrives beautifully.